jazdale,
In our store it happens maybe once week. The customer has ordered something like a hubcap or heater knob ... whatever, and decided he can put it on himself. They come to the parts counter with the RO as proof of payment and we have to get service to write a new ro that allows us to fill the original SOR. The customer is satisfied and gone, now service has another ro to track, fill and file. I'm wondering what it does to my sales history that RIM sees, how does it affect services hrs per ro count. Which month does the sale go in for history or for accounting. All just random questions that could possibly be negated if the option were there to fill like a CT.