I have a part that was prepaid on a repair order. The customer wants the part but decided against us installing it.
Is the only way to relive the part from inventory to write a new RO? Can this be done any other way so it does not effect the RO counts. Our service dept is thinking of having customers prepay labor also.
I may have screwed things up worse by manually closing the SOR. Now the parts show on the system but I don't have them. I am going to manually adjust inventory to reflect the parts are not here anymore. What may also need to be done on the accounting side to fix what I screwed up?
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Its like a big lifesize chess game.