by djs » Mon Jul 20, 2009 12:36 pm
We are having problems with where parts are being charged to on service tickets. Parts might go to an internal ticket when it was a retail customer. Accessories might get credit for a warranty part on an engine job. A tire got credited to accessories on a customer pay ticket. What schedule, screen, ? can I go to to fix these kinds of issues? I have called ADP and they don't have anyone that understands both parts, service and accouting that can help.