by jazdale » Tue Jul 21, 2009 10:17 pm
djs
If setups look good, then its probably a case of assigning an incorrect source to a part. Use function DP option 2 to look at the source of the part sold from the invoice. If the part is in the wrong source, then the manager should fix it in function PM so it doesn't happen again with this part.
If the part is not on file, then the counter people added the part to the invoice, but not to the system. It may require a bit of a come-to-Jesus meeting to get the crew to understand how critical the source is for accurate accounting. Commissions and year-end physicals may be a reason for them to listen and adhere.