Dispatch/schedule tweaking

[Jon]

We have been struggling to get to scheduling ALL appointments on our ADP system and no longer using a shop-track type of sheet. The problem is always overbooking certain techs, ADP does not seem to know that you can't book the same tech for 2 or more customers at the same time. We have had a highly escalated case open with ADP, through our account advocate, for over a week but are still waiting for a "guru" to contact us. I fear that no news is bad news.

3 advisors, 10 techs, 8-5 Mon-Sat, non-ERO, web-suite 2007.

Any insight/advice greatly appreciated.

Jon

[slapenta]

Jon:
I recommend that you research and consider a solution that will allow you to inventory your most precious and perishable resource...TIME!

A standalone Websuite2007 application will not solve your immediate concerns or provide optimum shop efficiency..providing that you don't already employ an electronic dispatching application. If you need more information about this subject you can contact me at slapenta@bellsouth.net and I will be happy to provide you with more information so you can better weigh your options.
Steve LaPenta