ARG and WebSuite1000?

[spwilkins]

In the most recent post on this forum, ARG users refered to websuite. Is WebSuite 1000 migrating onto ARG? I have been hearing things about ARG having more to do with WebSuite 1000 - are the two going to combine or is one taking over the other?

[Matt Parsons]

Within ADP there are several different platforms that are sold and supported. A decision was made many months ago to combine the teams that sold and support the DMS@NET offering and the w.e.b.Suite 1000 platforms. This team is now known as the Alliance Group.

There is no emphasis to move ARG (DMS@NET) dealers to web1000 as both platforms are viable, supported, and enhanced.

This combination has intertwined the two leadership teams and operating teams to deliver industry-leading offerings and sevice to our clients.

If you have any other questions I would be happy to respond or contact me directly via email (listed in my profile).

Happy New Year.

[spwilkins]

Matt,

Thank you for your reply. I checked under your "who" and your email is listed as currently not available.

My concerns are two fold:
1) ADP Alliance out of Alabama has not been able to offer a complete product for the new car dealership; dispite the sales brochures that say otherwise. Will the new leadership team change that or will we need to look at other ADP products?
2)Despite my concerns about the product, the personell in Alabama are great to work with. They have come to understand my concerns, as I have come to understand them. As much as I would like to see some product changes, I hope the new Alliance Group keeps the Alabama team in place. Will there be significant personell changes for the "old" Alliance customers?

[Matt Parsons]

Thanks for the heads-up. I have my email (and always have) marked in the profile so everyone can see it. It is matt_parsons@adp.com. I will check with Mike Bowers to see what it is not showing when you click the who button.

With regards to Alliance, there are no plans to change out members that are operating out of the Birmingham, AL facility. Some shifting of roles here and there (some of the leaders from Alabama have responsibility for teams in MI as well, and vice versa).

With regards to the Web1000 product, would be interested in discussing with you what you feel is missing. Web1000 is in use by approximatley 1400 dealerships across the U.S. and has a very high CSI rating which is identified through independent surveying. I know there is always more that can be added but have not heard anyone say it is not a complete product to run a dealership before.

Drop me a note if you would like and I would be happy to arrange for one of our specialists to speak with you (as well as myself) so we can more fully understand your concerns.

As a seperate note, being that ADP has multiple platforms, it is not uncommon for a client on one platform to migrate to another if their business needs dictate. We have clients that move amongst the platforms each month as we and they identify a scenario that best matches their needs. This is a bit like going from a Toyota to a Lexus or a Chevy to a Cadillac or a Lincoln to a Ford. As the users needs change, we hope that we have a solution that aligns to support your business operations.