Discrepency between D.O.C. & Productivity

[mcase]

Hello all,

This is my first post so forgive any mistakes; I'm not afraid to ask a stupid question.

I've noticed lately discrepencies between my D.O.C. and a custom report built by R&R to track productivity off of *closed* invoices. Granted, there could be journal entries that are being entered by our business office (at an outside location on the other side of town) but I feel there should be some way to uncover this. I've inquired directly to R&R about this and their responce is that to create an acurate report I would be put on the Custom Report Dept's waiting list, about 3 to 4 months plus a minimal cost of $150. First of all I feel that the outrageous amount we're paying these guys each month anything I need should be done free of charge and second, if I can't be accurate in what I'm tracking and reporting to my business office what kind of reflection does that have on my competincy???

My question, in summary; Has anyone been up against this? What were your solutions and should I suspect anyone monkeying with the system and allocationg my monies to their department?

Any insight would be greatly apprecitated,

Mike Case

[Chuck Hartle]

Hi MCase,

Thanks for your posting. We have just gone through several of these ourselves. If I were a betting man I would say that your custom report on the parts side has some "bugs" in it. We usually see that most of these reports are 'short' something to make the proper calculations you are looking for.

Since you are on an ERA system, do you have access to program "0422"? This is the D.O.C. program on the parts side. This is even subject to the programming. However, the best way to purify your D.O.C. is to make sure that it matches your financial statement monthly, then build from there.

As for your question about "Should I be worried about something going on?" unless you have had a shortage in your physical inventory(either physical counts being off or the accounting office saying you are short) I would first look at the report and the exact logic used to calculate it first.

Chuck Hartle'