petepuma01, Gerry Laughlin
I disagree. Having two hits in the same day is not going to affect your inventory unless you are using R&R's phase in criteria based on pieces. I have overridden those settings and only stock based on months of demand.
Besides, how do you know when exactly the part that is not in stock will be purchased elsewhere. Not all decisions are made in the split second you find out you do not have the part. What if the tech leaves and comes back a half an hour later. You have to post at the time of inquiry or you will never post it.
When we had Dodge in our store and I became manager I tracked our outside purchases for three years in excel after I implimented my thoughts on what a LS was. In those 3 years, our business picked up and out outside purchases dropped by over 50%.
If it is a retail customer do you ask, "If I had the part would you have bought it?" No, I bet you don't, no one does.
As Mike Nicholes says,
"The real answer is "post all lost sales" and dont' worry about the numbers. The posting must become part of the culture."
And as chartle says,
"I can have 20 parts managers and get 30 different opinions."
And as I say,
"I would rather have an extra demand posted than none at all."
Enough said.
[This message has been edited by ctvolvo (edited 06-30-2006).]
[This message has been edited by ctvolvo (edited 06-30-2006).]