I think GMPP is a really good extended warranty.
I hate submitting messy GMPP claims- though.
We had this claim where customer states a/c blows warm. Metal packed into orifice, everywhere in system. Adjuster came out and agreed that it was an unusual a/c failure. He ok'd 2 hours ol for a flush, but denied installation of the in-line filter, because we were going to flush it. After two hours of flushing, the metal kept coming. We had to get the adjuster back out, wanted to replace it all.. We called GMPP to try to get them to let us fix the vahicle. He said "if you have to flush it more than once, you did it wrong." "Sending an adjuster our costs us money, no. " He hung up on the service writer more than once.
Johnas says GMPP does not pay for flushes..
Our tech worked for five days on this vehicle, made no money, and we ended up writing off much of the repair..
When the vehicle(and our tech says it will)comes back, we can't really charge warranty expense. We weren't authorized to fix the vehicle right. We did replace a compressor, but after hours and hours of flushing, r and r of expansion valve, and an (internal) installation of three filters, hours of flushing, the metal kept coming. That's not exactly a defect in materials or workmanship.. I say we bill GMPP again, and have them send the adjuster out.
I was half-tempted to tell our GMPP zone rep that we were going to bill the customer, and explain to them the problems we were having with them.
Does anybody have similar problems with GMPP ?