Question Does the Community think that these Benchmarks are VALID???????
Benchmarks for your Fixed Department
1.Service Advisors should write between 12-15 ROs per day in order to maintain a high CSI
and overall customer satisfaction rating.
2.Daily Technician Productivity should remain @ 120% Domestic, 135140 % Import.
3.In the right conditions; 1 service bay per productive technician.
4.Labor gross profit should be @ 75% of sales.
5.Parts gross profit should be @ 45% of sales.
6.Sublet gross profit margin should be @ 20% of sales.
7.Service Tech to Advisor ratio should be between 4-5
8.2 Technicians for every support person in the Service Department.
9.HPRO should never be below 2.0
10.Policy Adjustments dont exceed 2% of the Total labor sales.
11.One Line repair orders do not exceed 5% of the Total repair orders.
12.Operating Profit is at least 20% of gross profit. Withour Parts Gross Transfer?
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Bob Silcox