LEAN MANAGEMENT BENCHMARKS FOR YOUR SERVICE DEPARTMENT
1. Service Advisors should write on average 21 to 25 ROs per day - DO THE MATH
2. Yes
3. 1 tp 1.5 service bays per technician - depends on Parts support.
4. Yes including LOFs.
5. This is very hard to do in a competitive market. I would give up a portion of my 45% parts profit to gain more labor sales @ 75% profit.
6. Yes.
7. 5 to 6 technicians.
8. Yes.
9. Customer pay flat rate hours. Very easy if you don't count LOFs which should be counted.
10. 5% of labor sales. No one is perfect.
11. Customer pay repair orders - 10% of total.
12. Operating profit 20% of labor sales as NET profit without Parts profit transfer.
[This message has been edited by GENE WHITE (edited 08-12-2009).]