New P&S director needs suggestions

[Old Irish]

Will do. If you can get everyone to follow 100% of the rules 50% of the time, you'll see an improvement

Cheers
DD

[Gerry Laughlin]

Doug,
Thank you for the guidelines. You sure seem to have addressed most of the concerns I have. How was your reception at presenting these ideas, some of the techs and advisors I have seen over the years would welcome the boundaries, others would probably come unglued.
While were at it, I wonder how it is going for Jagman now that he has a few weeks under his belt?
Gerry

[Old Irish]

The reception was generally good. I reminded all that *any* job in the world has rules and expectations....and nothing they are being told to do is unreasonable.

Of course, its one thing to spell out rules and expectations. It is quite another to monitor and enforce

I have a harder time getting advisors to comply than I do the techs, especially the "veteran" advisors who do a fine job but are rather.....um....er.... "independant"

Cheers
DD

[jagman]

Hi Gerry,
A meeting was held with the advisors and service manager in regards to "advisor standards" last week. I put this task to the service manager. The workshop has made some progress with shop foreman in place. At this point it seems our writers need more
oversight.These guidelines are pretty much the "basics" they should follow and should know. It's been interesting. I have to start paying more attention back in parts just so they know I am there for them.
More to follow....