Warranty reports

Post Reply
robc

Warranty reports

Post by robc »

I am trying to make a list of all the warranty reports available by manufacturer. Here is a list I just kind of started. What does your factory use to tell you how and how much your shop has spent.

General Motors - Dealer/Peer Analysis
Ford - 126/GWMS Reports
Chrysler - POPPS
VW/Audi - VWhub Warranty Reports CPVS lists
BMW - Dealer Warranty Performance Report
Hyundai - Warranty Trending Overview (WPR518)
Warranty Performance Overview (WPR514)
Component Group Analysis (WPR522)

------------------
** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com
=====================
DealersEdge has a new FREE e-mail delivered service specifically for Service Managers.
To register to receive future issues-
http://www.dealersedge.com/serviceezine


franks283

Warranty reports

Post by franks283 »

Suzuki doesn't have one
mgl

Warranty reports

Post by mgl »

VW also provides a list of most used part-identifiers with the total cost of the monthly repairs for each type of repair.
There is also a list that separates just the goodwill repairs against Area,Region and National CPV.
FJFXDOPS

Warranty reports

Post by FJFXDOPS »

Rob,
MB-USA has a report titled Warranty Scorecard in their Netstar application that gives us all pertinent KPI's (cost per vehicle serviced, parts cost per, labor cost per, goodwill expense, etc, etc.)by repair category with a drill-down capability by claim for excessive parts, excessive labor damage codes, overstandard usage of damage codes, etc.
It is extremely detailed, even to include a diagnostic trouble tree for overstandard categories. Let me know if you have any questions.
Post Reply