by mgl » Mon May 12, 2008 11:18 am
Monitor your claims, especially the complicated ones; see if the times are reasonable. Also check monthly reports to see if your costs are in line with other dealers in your area, if they are too low, there's a good chance some money may be missed..if they are too high, look out for the auditors! Your district Rep should be able to show you just where you are in regard to your area, region, and the rest of the country. Checking random repair orders can also let you know if your advisors are
selling warranty items, or trying to warranty inelegible items. I'm afraid it's called 'baby-sitting', but if you don't you'll never be sure. The plus side is that once you are sure, you'll need to check up less frequently.
------------------
It only pays two tenths!