Check to see if your dealership participates in any dealer 20 grouds. If so, your dealer might be able to set you up with a counterpart at another (non-competing) dealership to help you work through any questions. If you are part of a dealer group, find someone within your own group to help mentor you. {erhaps your Zone contacts can help. Warranty can be a lot of fun, and there's always something to learn.
All the best,
Linda
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Linda Graham Hansen
Auto Dealer Focus
www.autodealerfocus.com