Bailo1 wrote:Have a customer who told us he doesn't feel safe driving his vehicle until this recall has been performed. He had it in here for several other complaints and it has been down for over three weeks. He is now starting to say he'd like a rental car. Called my GM Rep to see if there's a pre-approval process we need to follow to put the customer in a rental similar to the ignition recalls and he informed me, "we (GM) are not authorizing rentals for this recall." Really, GM? So if someone doesn't feel safe in their crappy, old Cobalt with a bad ignition cylinder (or switch, or key or whatever they want to say) that warrants a free rental, but if they don't feel safe because of a recall on a CV shaft in their brand new Cruze that's a different story?
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