Recalls 13112 or 14491 specify replacing the inflator and returning immediately to a third party via FedEx HazMat. The istructions included are very specific about the condition of the container/box to use for return, and we need a replacement (the box has been writen on with a permanent marker, right over the UN codes.) I called WPC, no ideas. I called the number listed for Alaska/Hawaii/Territories shipping; left several voice messages. I e-mailed the listed Menlo Worldwide contact and the e-mail came back rejected. Partech told me to call my PDC MR Supervisor, again left a message.
Has anyone been through this?