23232310 gm wont pay for defective ones?

[gmsubparts]

Has anyone had defective torque sensors 23232310, originally the bulletin showed how to get two paid for as there were defective ones. Now they revized the bulletin and will not pay for a second. My service manager contacted our rep and he said he can't do anything about it. So we are suppose to eat these? We have two ro's with two torque sensors that we can't get paid.

[Zep33]

There was something about it on DFOAB and there's a guy you contact about defective ones. You'd have to send them in and they'll check them. More than likely, the tech did it wrong though.

Here's the answer from DFOAB:

"3/18/15 - Dallas response to Mr. Mace... Hi Mr. Mace, Thank you for the response and for the answers to the questions. Based on field feedback and validation performed, we all concluded that the repeated replacements of the torque sensor were related to technician training and not following the procedure steps. Most of the issues were related to sensor learning/reprograming after performing the recall. This can occur when the service procedure is not carefully followed. TAC call volume reduced significantly after the latest enhancement to the SI procedure/Video/communication/TAC Training. The first part of the installation procedure is the most critical (Steps 1-14). It includes all the steps on what should be performed before, during and after installing the sensor into the column housing. This is sensitive sensor so it is important to follow the latest procedure as published for correct installation. We have requested that any service parts which are perceived to be at fault prior to installation be returned for Engineering and supplier analysis. To date, no parts received have been found to have any issues other than improper installation. Although it should not be needed as standard practice, a technician can connect a new torque sensor to the Power Steering Control Module and check the voltage readings using the Tech2 prior to installing the sensor to the column assembly. These are noted as “Torque Sensor Signal 1” and “Torque Sensor Signal 2” and should be between 2.1-2.9 volts, with a preference to be as close to 2.5 volts as possible. This can be done to ensure that the part is correct before installation. Also, it is important that Power Steering Control Module Programming and Setup be followed in the correct order shown in the procedure. Remember that proper voltage must be maintained on the vehicle to ensure successful programming. Austin Ellis

2948 03/05/2015 3/5/15 - Dallas Walton (Brand Quality) left Larry a voicemail and followed up with an email using the TAC questionnaire. Dallas left him the necessary shipping address for parts to be returned for review - If parts are returned, the next step is to have them reviewed by GM Engineering for evaluation. "

[OilleakEarl]

We had two defective ones. Same response. These idiots said that they can't be defective. I ended up making damage claims on two of them. That's the only way you'll get credit from the wonks at GM.

[possum]

From Parts P&P manual:
"Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function of the vehicle or part installation. Parts and accessories found to be defective and discovered prior to bench testing, installing, or GM Parts notification, can be submitted via Parts Workbench in GMGlobalConnect"

In my book that's if they tried to install or bench test it becomes parts warranty.

[partsman103]

Has anyone had defective torque sensors 23232310, originally the bulletin showed how to get two paid for as there were defective ones. Now they revized the bulletin and will not pay for a second. My service manager contacted our rep and he said he can't do anything about it. So we are suppose to eat these? We have two ro's with two torque sensors that we can't get paid.

We've had 2 instances of where torq sensors were installed, but would not program/calibrate. I can understand that the possibility of "training / improper installation" coming into play, however when you have techs that can install 30+ without an issue causes me to pause when reading the response from the DFOAB.

[CMayne]

"TAC call volume reduced significantly after the latest enhancement to the SI procedure/Video/communication/TAC Training."
HMMMMM, sounds kind of like GM. "Uh, I think we had better tell them the correct way to do it. But what about the ones they already installed? Uh, sounds to me like that's their problem. " Don't change much, does it??? LMAO

[Denise T]

ALL of the ones we had, that did not function ; were indeed technician errors.

[PartsPlant81]

Just submitted my 4th one yesterday. Do it as a new defective return and you will get credited. I had 2 that would not program out of the box and a couple other issues with 2 others out of the box and they all got returned and credited appropriately.