by btk » Sat Jun 20, 2015 4:05 pm
You are definately not alone... our website does allow for web appointments... we typically see 40 web appointments on day on average and we also have a parts and service app that is starting to get some traction now. By the way, the app is probably the cheapest thing I have done in a long time-50.00 a month and thats it... if I stop paying they just turn it off- no contracts and pretty good app that they can customize for you and link to website for coupons and appointments . Push notifications are pretty slick too, pretty much what ever message you want to relay to customers on the app you can do within minutes.
I also did not include sales in the app at all, they would just bastardize it by blasting push notifications constantly about new sales event causing people to delete the app. I try to be strategic about what I send out so I dont overwelm with push notifications. Is is a white label app so you do have to call them when you want changes to coupons, they do not monitor expiration dates. So you get the app at wholesale but it does take a little of your time but still better then buying the rebranded version from a vendor and paying for their markup and maintenance.
I have a second app that is technically live now I just havent pushed it to the public... this is a separate stand alone app for now, but when people click on the app it will show them current wait times for express service, they can then reserve their spot in line at home.... I am hoping this will help address one of our bigger problems with 50-80 drive ins that that I get daily. Our wait times on many minor services or tire repairs or emergency repairs can swell to 3 hours real quick. We are testing it now internally and seems to work pretty good.