GLOBAL DIS-CONNECT

[JMShocker2010]

Its not like we need it to do our job or anything

[X476]

You can't describe GM without using the word "Cluster" in it.

[JMShocker2010]

You can't describe GM without using the word "Cluster" in it.

That is definitely ONE of the words I use to describe it

[ehiatt]

Then again, they don't have a captured customer base like the General has.

Exactly. It's not like we can go anywhere else with our business.

[Chevrolet320]

And to top it all off we only send you service line parts because your order processed after your designated cut of time ...sorry have a great day

[PARTSPHIL]

Yep, all we got this morning were the service lane parts. All others were "input" after cutoff so we wont see them til tomorrow. Also, we have a duplicate order pending. I tried to go into parts workbench to cancel what I can of the duplicates......."system not available or not responding. Please try later" What a joke!

[bigmac]

Got an e-mail from Charlotte saying not to resubmit orders, they are just going thru the system slowly. MI is working on it. It's not like this just started yesterday, it's been going on for at least a couple of weeks(I mean worse than normal).

[Bailo1]

IT is working on the fix for the slowdown.
Customers are not getting answerbacks due to the slow process in order status. Please advise your customers to NOT reenter orders as they are in the queue and will communicate to us. Backorders are also in a queue and not dropping.
Please forward to any other Liaisons or anyone who may want to know this information.



Thank you,

Senior Order Writing Analyst

Domestic Order Management

GM Customer Care & Aftersales World Headquarters