Snap On Catalog Slow????

[drapp]

If your parts catalog is a stand-alone PC based system and after this last update it is very slow - there is a patch for this to fix (at least speed up) the system.

Call support, the patch message is on their phone system. The patch is on their website.

[JMShocker2010]

there is already a thread for this. It hasn't helped us any on our two stand alones

[Richard]

there is now a downloadable patch under settings.

[JOEMAL]

About every other day my catalog seems to slow down and I have to run the patch again, I'm not sure if it is caused by overnight updates.
It would be nice if we had a catalog system that worked the right way. Every improvement is a step backwards!!
They should have real parts counter people do the beta testing.

[EH427]

I just called them and they had to log into my server and run an update to make it run better.
Try giving them a call.

[JOEMAL]

I just called them and they had to log into my server and run an update to make it run better.
Try giving them a call.

They told me how to do the patch, so I do it myself for some reason it doesn't stay.
In a weeks time I probably did the patch 5 times

[bentwrench54]

i watch the catalogs like a hawk, since any slow-down on our systems leaves me with listening to complaints from the other parts guys. they already hate this new EPC, and i feel the same way. the online EPC does get us by while the local catalog is updating, until someone tries to use the local while it's updating. i've actually had computers stop responding to the point i've had to shut them off and restart. it happened to me last week while i was working on a price comparison of repair versus SRTA on a customer pay job. luckily i've learned to print a shopping list off anytime i get into anything big like an engine or transmission, nothing like a tech going apeshit on you cause the computer ate your notes.

my biggest complaint is that the catalog will give you incomplete parts listings, making you do twice the work to find what you're looking for.

for example, look up a 13 impala, 5.809 group. i stock advantage rotors. the front rotor for non police package should be 19241841. my EPC doesn't give me a listing for advantage rotors even though i've sold them before. i had to browse through the listings and find the specialty rotor's delco number that i then found in advantage.

in other words, you gotta look up the unrelated part to get the actual part that you're looking for. i don't have time for that shit when i've got the shop golden boy crying that we're taking too long.

oh yeah, all of my user notes that snap-on said would transfer over to the new catalog? they didn't.

thanks GM, making things ever the more interesting.

[TimK]

The new catalog is an absolute POS.

I am tired of them removing the correct listing and changing it to a new not available part and deleting the history so I can't see what it used to be.

Two weeks ago I found out that they changed the part # on a 06-11 DTS alternator to something that isn't even available.

Engineering notes says it's a good number, parts workbench says future part.

No old number or part history.

While waiting 10+ minutes on the phone for someone at GM to figure it out, I run a bin sheet for my bins with alternators and check sales history to find I have the correct one ON THE SHELF IN STOCK.

Verified by the second person at GM I talked to on my lengthy time wasting phone call.

They still haven't fixed the listing.

[Zep33]

Someone at Snap-On/GM needed to justify their job so they decided to create a new catalog because there was less and less to do supporting the old one that worked just fine.

They ran the beta by people that don't use catalogs regularly and got the go ahead to produce

They produced garbage.

Now they have all kinds of justification for fees, raises, employees, etc... Lots of work to do now

It's the way GM has been running for years

[tmundal]

Apparently the same people that did the beta on the catalog, did the testing for mypricelink

Someone at Snap-On/GM needed to justify their job so they decided to create a new catalog because there was less and less to do supporting the old one that worked just fine.

They ran the beta by people that don't use catalogs regularly and got the go ahead to produce

They produced garbage.

Now they have all kinds of justification for fees, raises, employees, etc... Lots of work to do now

It's the way GM has been running for years