mrjaygraham wrote:I'm looking for thoughts and opinions from Service Managers and Technicians regarding parts being delivered to technicians. Here are the scenarios: (1) Tech needs a part, calls/emails/sends a text - parts department bills out and delivers the part. (2) - Vehicle Down in shop, parts had to be special ordered, the moment they arrive, deliver the parts to the technician.
Pros/Cons?
Many times they need to come look at the catalog to get the right part. Many times they want to get away from the D@mn thing to think, and coming and looking at the catalog gives them breathing time. Sometimes they order a part to get it out of their stall so they can get a paying job in, knowing the part they ordered is wrong, or won't fix it. The other thing is the downtime for the person delivering parts to the techs, what are you going to do with them on light days?