Anyone having trouble submitting 84189362 for core credit?

[Bearster18]

Keeps giving me a damn Core matrix error when inputting it. I've talked to 5 people between my PDC, focus hope, and global connect. None of which have been able to tell me why it isn't be accepted. It's like a bunch of monkeys in a circus not knowing what to do anytime I try to ask for help lately. I contacted a local chevy dealer parts manager too and he's never seen that come up before. I know this part has a $100.00 core on it because Gm lists it as having that on everything. Anyone able to help out here? It's a DPF filter for a brand new 2500 duramax.

[LOKI1]

We haven't used one yet but I do see it is listed as having a 100 dollar core.

[bigmac]

Just curios, did you get charged the core when you ordered it?

[Bearster18]

Yes I was. Had to go double check my part statement but yes I got charged for it.

[bigmac]

So GM has set up to charge for the cores but not to credit them back. Typical GM cluster

[Bearster18]

Yeah it's pretty much aggravating as hell