DealersEdge Professional Forums

by **CHUCKINPARTS** » Thu Jul 06, 2017 9:26 pm

According to Answerbacks, I have a condenser coming

When did you order it if I might ask????

by **tmundal** » Thu Jul 06, 2017 9:50 pm

I have 20 on order, oldest order is 5/18. Dealer in Stockton shows 24 in stock.. Either they are brilliant, or a jerk. Or both.

by **mightytitan9** » Fri Jul 07, 2017 2:32 am

CHUCKINPARTS wrote:According to Answerbacks, I have a condenser coming

When did you order it if I might ask????

I want to say 5/10ish

by **TimK** » Fri Jul 07, 2017 1:32 pm

tmundal wrote:I have 20 on order, oldest order is 5/18. Dealer in Stockton shows 24 in stock.. Either they are brilliant, or a jerk. Or both.

You gotta do whatever it takes to take care of your customers.
I would be happy to have 24 on my shelf.
It's not like they all won't be sold.

by **bentwrench54** » Mon Jul 10, 2017 5:57 pm

Our SM walked in with an aftermarket condenser for a 2014 this morning, shooting his mouth off about how we couldn't get a part for our customer.

Nobody asked us to investigate locating an aftermarket condenser.

by **LOKI1** » Mon Jul 10, 2017 6:13 pm

bentwrench54 wrote:Our SM walked in with an aftermarket condenser for a 2014 this morning, shooting his mouth off about how we couldn't get a part for our customer.

Nobody asked us to investigate locating an aftermarket condenser.

He shouldn't have done it that way but we have to do something. GM has went crazy with this condenser deal. We are in central Florida and it has been hot with high humidity.

by **gully** » Mon Jul 10, 2017 6:59 pm

TimK wrote:
Impala67 wrote:Hi there, just wanted to know how you have determined that 84243590 works for 84211191, i just want proof before i go and show this to my manager and look like i know something...

A lot of the old condensers coming out of the 2015's have a label with part number 23141869.
This changes to 84243590.
The catalog lists the 84211191 for these vehicles.
They are the same part.

I just verified this as well.

by **Fixed Ops Mgr** » Mon Jul 10, 2017 8:44 pm

I got my two 84211191 condensers in today. Exactly 2 full months to the day when I ordered them on 05/08 and 05/10!

by **bentwrench54** » Mon Jul 10, 2017 11:10 pm

LOKI1 wrote:
bentwrench54 wrote:Our SM walked in with an aftermarket condenser for a 2014 this morning, shooting his mouth off about how we couldn't get a part for our customer.

Nobody asked us to investigate locating an aftermarket condenser.

He shouldn't have done it that way but we have to do something. GM has went crazy with this condenser deal. We are in central Florida and it has been hot with high humidity.

I agree completely. But this isn't the first time that he has gone and ordered parts, which he is NOT supposed to do. He ordered in Napa heavy duty brakes for a customer's vehicle without asking the parts department. I billed the parts out at full list price, to the tune of almost $800.

He ordered an instrument cluster without telling us either.

by **TimK** » Tue Jul 11, 2017 6:52 pm

Heads up, GM dropped the cost on the 84211191 from $182.88 to $149.95 on July 1.

The cost on the 84243590 also dropped from $177.55 to $149.95 on July 1.

ALL OF THESE ORDERED BEFORE JULY 1 ARE BEING BILLED AT THE OLD COST EVEN IF THEY SHIP IN JULY.

Now I can cancel all of my backorders and start again or eat $33 per condenser.

What a bunch of crooks.

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