Dealers abusing Sprint

Re: Dealers abusing Sprint

Postby PartScott » Thu Jun 21, 2018 7:43 pm

X476 wrote:I got the request Tuesday around 2 pm. Verified could sell it accepted it got the label for it and now cannot get anyone to pick it up. It is an oversized part that has to go on common carrier. Called who GM said to call, told they would pick up Wend. between 8am and 5:30 pm ( way to lock a time down) here it is Thursday and panel still sits. Called them again was told they were to busy to pick it up and would try again today. Called SPAC to inform them and was told nothing they could do. Called the requesting dealer to let them know of delay. What the hell else am I to do. :twisted: :evil:


I think in your case you've done all that you can do. If I were in their shoes and you called me with the news, I would understand. Certainly the receiving dealer understands, as I'm sure they too have had their fair share of complications from dealing with the General. :lol:
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Re: Dealers abusing Sprint

Postby X476 » Mon Jun 25, 2018 9:46 pm

UPDATE ON THIS SAGA

Monday and panel is still here. We did get a call from SPAC wanting to know why we had not shipped part. Informed them of the problem. She put us on hold and called Central Transport ( the people picking this up) she said they will be picking this before noon and to call her if not. Called at noon she again got them on the phone only we were not on hold and could hear her conversation, she threatened to recommending that GM cancels all of the contracts they have with GM came back on said it would be picked up before closing today (which is in 35 minutes)
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Location: Midwest

Re: Dealers abusing Sprint

Postby PartScott » Fri Dec 07, 2018 8:38 pm

:x

12/07/2018 15:31 NO SPRINT RESPONSES RECEIVED
****120718 HR 13 MIN 31 SEC 16
**** ATTN PARTS MGR - SPAC CASE G02950900 UPDATE ****
00001 QTY OF 84460936
TENTATIVE SHIPMENT BY DEALER 503831 HAS BEEN CANCELLED

****120618 HR 16 MIN 53 SEC 23
**** ATTN PARTS MGR - SPAC CASE G02950900 UPDATE ****
00001 QTY OF 84460936 TENTATIVE SHIP DATE
12/07 BY WEIR CHEVROLET-BUICK-GMC
RED BUD IL (503831 ) VIA
OVN D2D PH: (618)282-2353
TRACKING NBR:784241081078 SCAC CODE:FDE
12/06/2018 16:46 SPRINT RESPONSE RECEIVED, PENDING CONFIRM BY DEALER 503831
12/06/2018 16:35 THIS SPAC CASE WAS SENT TO OEC FOR A FIRST TIME SEARCH


Accept a SPRINT last night at 4:46 pm and then cancel it today at 1:31 pm. Thanks for wasting the day, folks! :x
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