bluepart wrote:Most all of the dings on my Purchase Loyalty Report are from getting parts to repair a customers vehicle that needs to go and were originally ordered from GM and they have the part on BACKORDER. If their fancy computer system can see everything we are doing, they should be able to see that GM cannot supply the part needed and not condemn us on the report. Also it is time consuming to have to go in and make adjustments to the report to keep us in compliance. Not our fault to begin with.
BAMBAM wrote:Do like we do put those used parts on a counter ticket and explain to the customer that do to GM monitoring of our sales we can't show used parts on an RO.
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