Reference Number: GCUS-9-8064
Transportation Change for Key Fob Orders
U.S. Chevrolet, Buick, GMC and Cadillac Parts Managers and Service Managers:
Currently, GM ships Key Fobs via FedEx Priority Overnight Delivery for CSO-3 orders, and via FedEx Standard Overnight Delivery for other order types such as CSO, DRO, and QPO.
Effective 7/12/2019, all non CSO-3 Key Fob orders will ship via FedEx Ground Delivery. Service Lane and SPAC will continue to ship FedEx Standard Overnight, when the dealership places a CSO-3 it will ship Priority Overnight.
Transit via FedEx Ground generally ranges between 1 and 4 days depending on your Dealership's location. If your Dealership needs a key fob overnight, be sure you upgrade the order to CSO-3.
Document :
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