My Service Manager has told us from now on for us to be paid for an over the counter part warranty (wholesale or retail) we have to provide the following.
Name, Address, Phone number, VIN, Mileage, Description on concern with part, any a diagnostic procedures to prove part has failed.
He states they cannot claim for a part without a labor op. even though we are not claiming labor. Is this correct
OVER THE COUNTER PART WARRANTY
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OVER THE COUNTER PART WARRANTY
by X476 » Fri Aug 02, 2019 8:27 pm
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Re: OVER THE COUNTER PART WARRANTY
by westside » Fri Aug 02, 2019 10:02 pm
Yes that's the way we have been doing it for a long time..We provide VIN, miles, complaint...the 3 c's
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Re: OVER THE COUNTER PART WARRANTY
by FixedManager » Sun Aug 04, 2019 2:05 pm
That pretty much covers it.
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Re: OVER THE COUNTER PART WARRANTY
by X476 » Mon Aug 05, 2019 12:36 pm
How is John Q Public going to have diagnostics?
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