last8please wrote:according to my ADI mgr.... they are 2 different programs and does not allow you to tie the two together.
Denise Trimble wrote:Purchases online do not count. The upload to GM, of the customer's e-mail, from invoices and repair orders is how points accumulate. (Other than onStar)
PartScott wrote:Denise Trimble wrote:Purchases online do not count. The upload to GM, of the customer's e-mail, from invoices and repair orders is how points accumulate. (Other than onStar)
So, when you have a customer place an e-commerce order online...how do you handle the receiving of the part and the billing of the part? I understand that the customer doesn't pay us directly, but we do get paid (some) from the program.
Maybe we are doing it wrong as we haven't been on the e-commerce program very long. We have only had 4 orders and this is the first time that I have been asked about rewards points on an order. I was told that when the notification for the order comes in, we are to make a parts invoice for the order and turn it in to our business office. The part then arrives with an invoice and it is receipted into the system. Payment arrives to the business office and is offset by the invoice that we turned in. If the customer's information is on the invoice that gets generated when the notification shows up, would they not get points from that?
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