Zep33 wrote:PartScott wrote:Denise Trimble wrote:Purchases online do not count. The upload to GM, of the customer's e-mail, from invoices and repair orders is how points accumulate. (Other than onStar)
So, when you have a customer place an e-commerce order online...how do you handle the receiving of the part and the billing of the part? I understand that the customer doesn't pay us directly, but we do get paid (some) from the program.
Maybe we are doing it wrong as we haven't been on the e-commerce program very long. We have only had 4 orders and this is the first time that I have been asked about rewards points on an order. I was told that when the notification for the order comes in, we are to make a parts invoice for the order and turn it in to our business office. The part then arrives with an invoice and it is receipted into the system. Payment arrives to the business office and is offset by the invoice that we turned in. If the customer's information is on the invoice that gets generated when the notification shows up, would they not get points from that?
According to GMs new procedures, they should. They wouldn't be able to tell it was an eCommerce order or not by the specific invoice. Whether their data extraction actually works is a whole other issue LOL
Currently, it depends on the order being shipped to the customer, or being picked up by the customer. We set up a account number for E-Commerce as a customer itself and bill directly to it after receipting the parts.
You could add the customer to your DMS, complete with all their personal info, and set up a charge account for them. (Hopefully the e-mail on the order matches their rewards account e-mail, otherwise you can call them to verify their rewards e-mail address.) That would present an e-mail for uploading to their rewards account. On the flip side: You need to work it out with your office admin, to maintain accounting properly: invoicing the order for the right reward credit dollars vs. the actual dollar intake posting against the sale.