DealersEdge Professional Forums

by **Parts007** » Wed Oct 23, 2019 2:35 pm

So i tried to order a pallet from this today. It immediately rejected.. If you try, it will reject also. I am working with a zone manager who will contact me when the quantity restriction is lifted by GM SPAC

by **parts4life** » Wed Oct 23, 2019 3:03 pm

I'm ready to get a pallet of 63's going.
Your order was placed as a DRO I presume?

by **Parts007** » Wed Oct 23, 2019 3:10 pm

yes i placed the order correctly. My zone manager and SPAC confirmed. WHoever created this program and message forgot to have the quantity limit removed. It is in the works and i will get a phone call when it does work.. I will immediately post at that moment.

by **parts4life** » Wed Oct 23, 2019 3:17 pm

I figured that you did your job right, GM on the other hand.....
It is absolutely maddening the extent at which GM is late to the party with "solutions" to their self induced problems. And they still screw up the details.. An "Office Space" scene comes to mind, lol.
Meanwhile, the dealers continue to bleed as a result of the strike. The bigger you are the deeper the cuts....
Good luck guys and gals.

by **ehiatt** » Wed Oct 23, 2019 3:18 pm

Parts007 wrote:yes i placed the order correctly. My zone manager and SPAC confirmed. WHoever created this program and message forgot to have the quantity limit removed. It is in the works and i will get a phone call when it does work.. I will immediately post at that moment.

Same here. Here's what I was told:
"Houston…we have a problem. Just advised filter product specialist is CCA Whq, team is investigating. Stay tuned."

Stay tuned?

by **ehiatt** » Wed Oct 23, 2019 3:41 pm

BURTPPM wrote:just email spacexcessive at gm dot com tell them what you did , they will call you back to verify and put the order in

Already did this. My email was read at 9:49 AM. And still I wait......

I assume they were blindsided like the rest of us.

by **parts4life** » Wed Oct 23, 2019 4:15 pm

I just placed an order for 1176 of 19383806 and it is listed as written status.

by **Parts007** » Wed Oct 23, 2019 5:00 pm

parts4life wrote:I just placed an order for 1176 of 19383806 and it is listed as written status.

my rep never called me back but i saw your note and did the same. 1176 of 19383806. and it wrote. thanks

by **CADLOU** » Wed Oct 23, 2019 5:34 pm

This is the dumbest thing! I don't want a pallet of 63 filters! There better be some kind of a policy for PACE.

by **DHEGG** » Wed Oct 23, 2019 7:09 pm

Napa has lots of filters, I can order as many that I would like and delivered next day. im not f!@#$ing with GM anymore!

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