by Bucko21 » Tue Jan 14, 2020 2:59 pm
I know a lot of people won't agree with me, but when that started happening to me at one time, I started writing off the parts against the Service Dept. I would give the Service writer, the Service Manager, and our Service BDC copies of the original order every 2 weeks after the part had been in the Parts Dept. 2 weeks. If after 3 months the parts were not installed I would put them in a box and charge the service dept. for the parts and drop the parts on the Service Managers Desk.. I charged them twice and guess what? Those customers started coming back within a couple of weeks.. Was I wrong in doing it this way? Sure, did it work? Absolutely!