PASE and "non" GM vehicles

[drapp]

A couple of us were talking yesterday and the subject of non-GM parts sales to GM vehicles came up. The question became: What is a GM vehicle?

The current General Motors is a new company formed after the 2008-2009 bankruptcy. As all GM dealers know the new company operates much differently than the old one did (of course the old one failed - but why is open for debate).

The point of our conversation was and is: The current General Motors has never manufactured or sold a single Pontiac, Oldsmobile, Saturn or Hummer (or Saab). Why should we get penalized for selling a non-GM part to a non-GM vehicle. Especially for these brands which we were never franchised to sell before the bankruptcy.

Of course our question to the PASE group was answered that these are GM vehicles for the purposes of PASE.

What do you think? Do you stock parts for these 10+ years old vehicles that you were not franchised for? Most of these are second or third cars that the people want fixed quick and cheap.

[CADLOU]

Why is this a debate? I could better see this debate if it was Chrysler seeing how they have actually changed hands.Yet, GM did nothing more than changed it name and structure. In theory they "bought" the naming rights. After all, Hummer brand went the way of the dodo bird, but is now becoming a phoenix as GMC. Which to me having GMC and Chevrolet trucks is a waste of time, but that is another issue. No, all the old cars are GM.

[smoyer]

I guess my question is do you really see a ton of these 10 plus year old cars in your shop that it affects your pace numbers?
And to answer yours no we don't stock parts for cars a decade old

[gmpartsguy147]

From experience I can tell you now that not only are they looking at the VIN of the vehicle however if the word BUICK, GMC, Chevy or any another make or model appear on the RO it will get marked as a GM product and any non GM part will hit your numbers. In Feb our shop ticket hit me as it was under Buick Shop ticket and brought my sales loyalty down to 87% for the month

[bsnyder723]

From experience I can tell you now that not only are they looking at the VIN of the vehicle however if the word BUICK, GMC, Chevy or any another make or model appear on the RO it will get marked as a GM product and any non GM part will hit your numbers. In Feb our shop ticket hit me as it was under Buick Shop ticket and brought my sales loyalty down to 87% for the month

That's why I don't use a RO shop ticket anymore. Last dealer I was at had a parts account that went straight to shop policy. We used the comment field to note the Tech, customer and who authorized putting it to policy.. It was effective and trackable.

[TheEd]

Instead of taking the Clinton defense with your DMA with "what is a GM vehicle?", reality of the matter is with these older vehicles (8-14 years old) you may not stock the part you need, and your local PDC may not either and then sometimes GM prices themselves so high above aftermarket that you could sell the aftermarket part at GM cost and still make 43% gross.

Ultimately everyone's end goal is the same, keep the customer happy enough to come back and keep getting service or buy another vehicle from you/GM. So we creatively find a way to make aftermarket partS go Unto repair orders, especially the Big ones, that LETs us bill out the parts, take care of the customer and both the customer and GM are happy. I keep a journal of those ROs, so the gross can be moved out of service and back to parts at the end of the month.

Normally service and parts would split the gross, since they are customer pay ROs, but the deal I struck with our service manager is, by not ordering/selling that GM part, I have lost return reserve and parts purchase growth affecting the PASE payout, by keeping 100% gross to parts department on this occasions makes up for that.