SOFAKING FED UP WITH GM ACCESSORIES/LPO'S!!
Our ADI is out of Des Moines, IA. When we place an online order to them and they accept the order on their side, it shows that the order is completed If you click on that order it will then show as it is shipped with a date and time. BUT...most of time with everything on a backorder the orders are not shipped. This have become very frustrating for us, so I called them yesterday to find out why this is happening. I was told that the orders show completed that this only meant that they opened the order and did something with it, either the parts were shipped, or they ordered them. I was told that they do have a place to put notes into the order to say that the parts are on LPO restriction, ordered, or backordered, but they are too busy to do this so they don't use this feature. I was also told that there should be a green, yellow, red to indicate stocking at the ADI, but that also is not being used or not set up 100%. This is 100% unacceptable for them and or GM not to be informing us dealers about the status of our orders It wastes so much of everyone's time, because Mr. customer wants to know where his accessories are, so Mr. parts guy has to call the ADI to see what is going on with the order...multiple times a day. No wonder why they " don't have time to input notes", if they input the notes, less phone calls to them = more time for them, that would make sense to me.
I was also told that the E-commerce orders will show shipped when that actually do ship...which is nice... for the 2 we have a month.
does anyone else's ADI's actually use their note fields?
my DPSM is fng clueless as to anything that has to do with the parts department. So he just says, "well that doesn't make sense, why wouldn't they use that feature, doesn't make sense to me"
Not... let me look into this and find out what's going on.
sorry just need to vent a little...