FixedManager wrote:I am in full agreement with you that just putting items on an unnamed shelf is not a good practice, however neither is a "Return" shelf. I have yet to work with a company that used the dedicated return shelf for anything other than daily returns that didn't have obsolescence values higher than they should have. A special holding area is appropriate only for wrong picks, damages, order overages, delivery errors, etc., never for items you'd like to return on the next monthly return.
The most appropriate way is to bin these items on your normal shelves and enter the location in your DMS. As you generate your monthly return it you always ask for it to look at your aged inventory first to ensure your inventory is working for you and these additions may sell before aging out. Now I am not saying that you cannot send items back prior to them aging out as there will always be exceptions, headliners come to mind (size), but return accrual is too hard to come by to waste.
If you think I'm wrong that's okay but remember that math doesn't lie. If you dedicate your return accrual to items that are in the >12MNS status you will be eliminating items with a 2.3% chance of selling. If you send back an item that was special ordered you are sending back an item with a 15%-65% chance of selling. Which set of odds helps you maintain a cleaner inventory over time?
lastminuteracin wrote:Dealercrack should reduce qtys OH when it is billed on a repair order. It doesn't however do it for items on a parts invoice that has not been cashiered yet. That may be your issue. It's stupid but then again it's dealercrack.
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