Submitting Customer Exceptions Error

[PartsPlant81]

I have been trying to do a new defective claim in Global Connect but I am unable to process the claim with all 3 browsers now!

Internet Explorer: None of the options on the 3 different menus show up

Edge and Chrome: After I input the shipment number; part number and click next it takes me to an error screen.

Do I need to go as low as downloading Firefox next?

Anybody else having the same issue?

Thanks

[camaroman]

Still using IE to do them here. Technology upgrade in the works for GM, maybe then we won't have to switch back and forth.

[PartsPlant81]

It works on another PC I tried with IE but not the one in my office that I have been doing claims on for years

[olepartsguy]

I HAVE FOUND THAT IN IE " COMPATIBLE VIEW SETTINGS" PLAY A BIG PART . DEPENDING ON WHICH APP (SEARCH)(LOCATE)(CLAIMS) I HAVE TO ADD THE SITE OR REMOVE IT. someone at gm told me I should reload Windows and it should fix it. MY IT guy said they were full of it.