Good morning
This is something I run into occasionally and am wondering if this ever happens to others.
Go to order a part for a customer (usually body parts) and it's on delete status. Instead of CDK prompting that's it's on DEL status and to order it like most parts do, it just bills it straight out into the negative.
I know how to counteract it when it happens but it's a pain in the ass process especially when it's several parts. I've also had my counterguys completely miss it and the part never gets ordered.
What also happens if you don't fix it, is in IRE when you roll the SORs, it will show a 0 dollar vale in the order total and only roll part of the order and it's just a complete mess until you fix the part(s) causing the issue.
What I do to fix this is, as soon as I see it happening, I stop, go to PM, set the part to active, DEL it again and then reset it to active. Then I can get prompted in the invoice to order the part. This also fixes whatever issues in IRE would happen if I don't do this.
Hope this makes sense as I know it's kind of long winded, but if you've seen this you'll know exactly what I'm talking about.
Wish I knew what actually causes this. Sometimes months go by without it happening but today I just did a body order and 6 of the 8 parts did it to me. All the parts that were on DEL status
thanks