by PartsOnBackorder » Thu Feb 15, 2024 5:12 pm
curious who your ADI is and btw Get ready to rumble !!!!!!! The Oracle NetSuite application is a back end management system primarily used in Healthcare , Education and manufacturing . Their wholesale distribution platform that they are using this for literally gives them almost NO customizing options to assist in anything. Its supposed to be designed to optimize their and stream line their capabilities and scalability but instead your going to have whole host of issues that are going to frustrate you . When they rolled it out here they said the same line " oh its used at such and such " to my rebuddle then why the HELL is there so many problems ?!
Our ADI had switched to this absolute nightmare about 2 years ago . No invoices , No delivery BOL when the drive comes , just a pike of parts with little stickers to peel off . Wait there's more !!! Those little stickers have DEALER COST for the parts on them !!! God forbid you forget to take one off ( ask me how i know ) and the customer gets their parts and you forgot to pull one off . That customer then is in your face about why the you ripped them off ............. It took them 3 months of " custom software edits ) to NOT have cost shown on the stickers. Their back end system for their SOMA numbers if GOD awfully slow and clunky . Every sticker has a SOMA number that you have to input into your new web portal , convert it to an invoice then print your invoice ( Do your self a favor and talk with your ADI rep and have them email you every morning the route sheet with your getting , i had to force this on them ) . They also started charging services fee per invoice , LPO's and Purchase parts are EXTREMELY hard to differentiate now . The staff at the facility when call absolutely hate it because there's no real control on anything anymore . They make an order and prints in the back and it gets stickered when they can ............... yes when the can , when the system isn't down or hasn't double printed orders . Everything this system was supposed to be helping with like returns , slow moving , obsolescence and lost profits has actually caused more for them .
Yet we still have the LPO problem , of parts not getting paid a dime ( unless you lucky enough to have internal process of giving something to parts ) but we get to manage the mountain of it.