Global Disconnect

Re: Global Disconnect

Postby bigmac » Thu May 22, 2025 5:14 pm

Can anyone get into global this afternoon. We are getting just a white screen. Can get on global, just not parts workbench.
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Re: Global Disconnect

Postby joecool17 » Thu May 22, 2025 5:44 pm

Yes, I cannot get into PartsWorkbench+. tried on two different browsers. Maybe, I''ll have better luck tomorrow. Starting to feel like a next Tuesday problem. ;)
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Re: Global Disconnect

Postby Denise Trimble » Thu May 22, 2025 6:29 pm

dandanthepartsman wrote:pwb down for anyone else?


Yes, until just after lunch time (eastern)
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Re: Global Disconnect

Postby ScottParts » Thu May 22, 2025 7:11 pm

I/We've been running fine all day, until about 20 minutes ago.
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Re: Global Disconnect

Postby Denise Trimble » Thu May 22, 2025 7:26 pm

ScottParts wrote:I/We've been running fine all day, until about 20 minutes ago.

One of our guys was able to get in this morning unincumbered. One out of six. No rhyme or reason to it. We tried different browsers, incognito mode, and clearing all the cookies, etc.
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Re: Global Disconnect

Postby bigmac » Thu May 22, 2025 7:55 pm

Nothing from GM letting us know what's going on. If we treated our customers like GM treats us we'd be out of business.
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Re: Global Disconnect

Postby dandanthepartsman » Fri May 23, 2025 3:30 pm

But they sure will communicate that you will be making less in pase money unless you buy the $100,000 brightdrop from another dealer. Oh and by the way you cant service the vehicle under warranty you have to take it back to the selling dealer two states over.
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Re: Global Disconnect

Postby bigmac » Fri May 23, 2025 4:51 pm

This afternoon the E store won't load.
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Re: Global Disconnect

Postby GM prts mgr. » Thu Jun 19, 2025 11:49 am

Can not get into Edoc or RIM this morning. I added an issue to the dealer fixed operations board.
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Re: Global Disconnect

Postby Denise Trimble » Fri Jun 20, 2025 5:47 pm

GM prts mgr. wrote:Can not get into Edoc or RIM this morning. I added an issue to the dealer fixed operations board.


I have been trying to keep an eye on each new url, even if we're not notified with a pop-up message; it saved me on this one this morning! I had it saved into my favorites list
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