Stock orders

fxwgrider80
Posts: 35
Joined: Wed Jan 29, 2020 4:09 pm

Stock orders

Post by fxwgrider80 »

To the GM parts managers, how often do your DRO's get held a day at your PDC?
Once a week, month? Where are you located? It seems to happen here at least
twice a month, and we are getting duplicate order the next day on some pieces
since RIM sees zero on hand. Besides extra stock on hand, we are losing a sale, or
having to purchase outside and get penalized on PASE.
Sorry for the rant, getting tired of fixing GM problems and getting shafted trying
to take care of their customers.
smoyer
Posts: 396
Joined: Thu Apr 21, 2005 12:00 am

Re: Stock orders

Post by smoyer »

We pull out of chicago pdc, and hardly ever have this issue, on a side note rim should not duplicate the order even if it sees zero on hand because it should see orders in process. but glad to say this is one problem I don't have with gm
2longinparts
Posts: 289
Joined: Wed Nov 09, 2011 12:00 am
Location: INDIANAPOLIS

Re: Stock orders

Post by 2longinparts »

Attention Parts Managers and Cincinnati Contacts:

If you are getting this email, we (MAY HAVE) held some of your DRO & RIM orders. We sincerely apologize for any inconvenience.
You mean like this?
fxwgrider80
Posts: 35
Joined: Wed Jan 29, 2020 4:09 pm

Re: Stock orders

Post by fxwgrider80 »

Yes. I was wondering if Cincinnati was the only PDC with the problem.
PartScott
Posts: 767
Joined: Tue Sep 22, 2015 1:50 pm

Re: Stock orders

Post by PartScott »

Cincinnati here as well.

I have 22 notification emails that have "DRO RIM Held Lines" as the subject for the past year.
Denise Trimble
Posts: 1116
Joined: Wed Mar 30, 2011 12:00 am
Location: Ohio

Re: Stock orders

Post by Denise Trimble »

PartScott wrote:Cincinnati here as well.

I have 22 notification emails that have "DRO RIM Held Lines" as the subject for the past year.

Same, and yes it is frustrating.
libertea
Posts: 10
Joined: Thu Oct 24, 2024 2:54 am

Re: Stock orders

Post by libertea »

Chicago seems to have it figured out somehow.
olepartsguy
Posts: 419
Joined: Thu Feb 27, 2020 4:37 pm

Re: Stock orders

Post by olepartsguy »

cincinnati PDC has become a joke . where is Crystal? she must of had some power to keep employees working efficiently. since she left it has been a shit show.
we did have a spell of good service , but because we have had more bad service thats what I rememeber. My stock order for Tuesday was only 9 parts. ( I know we suck over here). they had to hold those.

its either holding parts or not getting them ready quick enough for DAYROSS to pickup so they leave them at the crossdock.
PartScott
Posts: 767
Joined: Tue Sep 22, 2015 1:50 pm

Re: Stock orders

Post by PartScott »

The real kick in the ass from Cincinnati is that it seems once they fall behind, it stays behind until the weekend. Yesterday I didn't get R296...today they shipped R296 but not R297. I'm sure tomorrow will be the same thing...I'll get R297 but not R298.
swilbs
Posts: 32
Joined: Tue Jul 23, 2024 8:40 pm

Re: Stock orders

Post by swilbs »

PartScott wrote:The real kick in the ass from Cincinnati is that it seems once they fall behind, it stays behind until the weekend. Yesterday I didn't get R296...today they shipped R296 but not R297. I'm sure tomorrow will be the same thing...I'll get R297 but not R298.
Where are you located? I am in Northern Michigan and got R297 today. Cincy hasn't been that bad for me, I have more trouble with Day and Ross at times. Although lately I have been getting miss picks from all over GM and even wholesale dealers.
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