DealersEdge Professional Forums

When we bill out a part to a customer on a counter ticket we ask for their name. If it is in the system we will use that customer #.
The problem that I have is that when we go to
finalize the ticket it does not bill out tax.
We have to Manually input tax. We have two seperate stores. One store will
bill out tax the other does not. I called
R&R and they said that it will not bill out
tax unless set up by the parts dept. I explained to them that we have one store that
this is not true. They still could not help.
Anybody have any ideas??

First thing I would do is make sure your default tax code is set.

Go to function 2321. Go to page 2. Look at line 20 and make sure it has your tax code. Normally r&r will have your tax code "1".

Good luck

1) Go to 2321 Branch

2) 'N' for next to get to the next screen.

3) Go to line 20 and enter the tax code you want to use a default for those customers who do not have a tax code in their customer setup.