Upgraded to WebSuite 2007 last weekend. Been kinda busy with that but here are a couple of things.
First off - and a VERY pleasant surprise - the Proquest / Snap-On legacy catalog interface still works perfectly. This is the blue screen that is accessed by pressing "F1". We have been very pleased that this function stayed. Yes parts can still be tagged and "rolled" into a repair order or invoice. Speed of the interface just like it was on WebSuite 2000 - press "F1" and it's there.
Slave printer. I have a slave printer on my PC and it doesn't act like it used to. Still working with ADP on this one. If anyone has fixed the issue with printing the contents of an ADP screen to an impact slave printer (ADP 320T) after going to WebSuite 2007 - I SURE WOULD LIKE TO HEAR FROM YOU.
New screens are a big complaint around the store, no one likes change. However, ADP included an option to "go back" to the Elite screens. Most of us have switched back - for now.
Reflections and green screens still operate normally.
As with any major software upgrade, along with a server operating system upgrade there have been problems. We chose to load all the software ourselves. I have stated many frustrations on this forum about ADP in the past. Here I will say something positive. The representative I dealt with at the ADP load center was absolutely fantastic. I will not mention her name but she was a big asset throughout the load process.
So for Matt Parson's benefit I will say it again - the one lady I spoke with and exchanged MANY emails with at the load center was great.
But just to be clear - and so Mr. Parsons doesn't feel too good. ADP's support phone system still has to be the worst single product EVER put into service by a major company.
Load center lady still great - different telephone number to reach her.