DealersEdge Professional Forums

Thank you, I appreciate your help.

Hey guys, I've looked through both the service and parts P&P manual and I'm still unclear on a couple things. Surprise surprise.

First off is ESC warranties. If we install a customer pay cluster purchased from lets say AJR and it fails after 6 months. AJR would provide a replacement cluster at no ...

Dont use the 0w40 European formula that the parts stores have. It is different stuff.

So I'm looking for some advice on a couple of things. Bare with me as I've only been using CDK for about 6 weeks now.
First thing is what is the best practice for redeeming MY rewards vouchers on RO's and parts Invoices. Currently we are just hand writing the amount on the ticket and matching up ...

For all of you seasoned veteran CDK users. Is there any thing that you would recommend running daily/weekly/monthly as far as reports go.
The only thing I have running currently is MGR at month end and RAS daily @ 9AM. Thanks

Apparently its just not practical to create that many new customers for internal vehicles is what they tell me. Then once the vehicle sells then that customer number is useless.
I did find out what I need to do to create an SOR though. If I put in 93 it pops up internal. I still cant change the ...

I'm not seeing anything new on my end. Are you guys launching the catalog from Global Connect?

I'll have to play with it a little harder next time. I wanna say that it would not let me continue without entering a customer number. Perhaps it is a setting within CDK that can be changed.

Hi guys,
Our dealership recently switched from Autosoft to CDK. Talk about completely different systems. Its been three weeks now and I feel like I'm starting to get the hang of it.
I'm probably going to ask from time to time what everyone's thoughts and best practices are for certain situations ...

Our crappy key machine is terrible at duplicating keys. Many times people already have a key and they just want an extra one so we check the cuts and use the key code to make the key. In this instance, the customer is not required to show an I.D.


I'm under them impression, if you request the ...