DealersEdge Professional Forums

GM Dealership here.. I know of the procedure to send back the Takata airbags which is by emailing a request to have them picked up however how are you all getting rid of the curtain side airbags? I reached out to the GM warranty return center and she said it would be in the bulletin.. I have not ...

GM (RIM) and CHRYSLER (ARO) dealer here... We also have Automate as our DMS. Although our inventories are managed by the manufacturers and parts have to stay in our systems for at least 15 mos without sales before they are eligible to go back without penalty we have an issue in both dealerships with ...

What's the current industry standard for lost sales per parts advisor per day?

Good morning,
Does anyone have any ideas or strategies to combat the monthly special handling charges Mopar is imposing on us? Their daily order=B/O policy is forcing us to use special handling for way more parts than I've ever seen before. The penalties obliterate so much of the profit, especially ...

March 23, 2022



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Apparently they didn't get the entire issue handled... I received 30 of part no. 12690512 today and RIM's order was supposed to be for 1????

Good morning,
I have a customer that bought a 2021 Ram 1500 Laramie. He wants to swap out the chrome front & rear bumpers, the grill & the upper grill applique with painted parts. I've been combing the catalog, comparing various truck VINs that have painted components &, of course, there's no way to ...

That's what I have always understood it to work, however I deal with another GM dealership who sell the batteries as an acdelco distributor and they were telling me that was not the case. I couldn't understand why it wouldn't be.. I sent the second one back to them yesterday and also mentioned how ...

Hi Gang....

Customer comes into the shop and buys a 42 month acdelco battery..... Said battery fails 1 year later, customer gets new battery and pays labor to have it installed.... one year later second battery that was installed fails ( still in the original 42 month period) it's still covered ...

All of last month I was compliant (good on all of my percentages) checked on the 1st and had seen the $ figure we should get.. Went in today to see where we were standing for this month then checked our last months dollar figure again because I hadn't written it down... Guess what, I'm no longer ...