by GILPARTS » Wed Nov 03, 2021 11:46 am
XPO RETURN POLICY ON TAKATA AIRBAGS/INFLATORS
1) Accumulate as many airbags/inflators for TK HOLDINGS as possible.
(A minimum of 7 is required for LTL).
IF you have not accumulated 7 or more pieces within a two 2-week period, please contact us so we
can send you PRP labels for FedEx Ground shipping
2) Begin to stack the pallet, ensuring NOTHING exceeds the edges of the pallet and preferably not
over 5 ft high so the pallet will be structurally safe for transport. If your pallet does exceed 5 ft be
sure to shrink wrap really well and tie strap if possible to avoid the carrier refusing to take
because they feel it is not safe to transport. If the driver does refuse you will need to redo pallet.
****If putting new and used on the same pallet you must group the new and place on the edge
where they are clearly visible and preferably where you place your address and overpack labels.
3) Keep a count of how many Driver and Passenger side airbags/inflators you have on that pallet
(WE MUST HAVE THIS TO SCHEDULE YOUR PICKUP). You can also send back multiple pallets if you
have the capacity and ability to do so.
4) Once the pallet is ready and secure (WRAPPED OR TIED DOWN), you can either call or email
your request to schedule the LTL pickup. IF emailing your request PLEASE DO NOT EMAIL A REP
DIRECTLY BUT USE THE EMAIL ADDRESS AT THE BOTTOM OF THIS INSTRUCTION .
After all the above is completed, we will contact and schedule the appropriate carrier for your
pickup. We will request the pickup for the next business day but may take up to 72 business
hours depending on truck availability.
At this point, we will email you five documents:
1. Bill of Lading
2. Overpack
3. ERG 171
4. TK Holdings address label
5. these return instructions
CONTACT INFORMATION
210-250-5079 or 210-250-5052
SCFieldAction.14305 (AT) xpo (DOT) com