by Ronc925 » Wed May 21, 2003 11:35 pm
I have purchased a bunch of these manuals. To me it is not so much that they contain single ideas, but a collection of ideas that worked for someone. From that, I make what works for me.
I have purchased The Service Manager's Idea Bank, Pay Plans for Service Department's, 101 Ways to Improve Fixed Operations, and Advance Parts Management-75 Ideas.
They were all great thought starters. We have to remember, we are sometimes in our own little world and do not know what other's are doing differently. I think if we want to compete, we have to know what the competition is doing.
I would like to see a similar type manual on what the aftermarket does that dealer's don't do very often.
Ron