parts departments service to service

[Delroy]

I would like feed back on how well, and what, kind of service you are getting from your parts departments. I have a 32 bay shop, 22 journeyman techs, lube techs, 4 used car tech and a detail shop. I am looking for a tech to counterman ratio and to what extent do your service runners or porters have to run to pick up parts? All info welcome.

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Delroy

[robc]

I always hear a range with 4 to 1 on low end and 6 to 1 on the high. If you are saying you have 26 total techs, I'd expect a low of 4 counterpersons and a high of 6.

But sometimes it isn't as easy as that. Facility layout and potential is a big factory. For instance, if the tech counter can only hold two computers and two stools, then there is now way you're going to shoehorn in six counter people in there.

When you ask about runners, do you mean in the building or when going to get local parts? In the building is all fair game to me. In fact, I worked in a Pontiac store where the Chevy dealership was next door and we'd send our porters over there to get parts nearly everyday.

Oh and not that it specifically addresses this issue, but you know the members of AutoTeam America put out some wonderful benchmarks from their CPA work. For a domestic franchise here is Eide Bailly's:
http://www.eidebailly.com/Industries/Au ... mestic.pdf


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** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[Delroy]

Thanks for the feed back. Our back counter has only 2 countermen and could easily have 3. As for the runners my concern is the 40 mile round trips they need to go on in order to get the part in a timely matter. I will let you know my dealership is in the
Twin Cities, meaning the 40 mile trips are not because we are out in the sticks.