Federal Emissions

[heels331]

I work for a GM store and we are having some trouble with our service consultants charging customers for jobs that should have been covered under emissions warranty on diesel engines with a 100000 federal emissions warranty. They also seem to be unable to look up a labor op in the labor time guide to see if it is indeed covered. Is there anything anyone knows of that lists what is covered outside of the 3/36 bumper warranty that but is covered under emissions warranty?

[robc]

To make sure I get the right answer, are you talking about the Medium duty 100k emissions warranty, or the regular 100k diesel engine warranty?

------------------
** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[heels331]

The regular diesel warranty.

[robc]

I used to have a list of Policy Code D ops, but I can't seem to find it. I'll post as soon as I do. I am unaware if GM ever provided one by part. Admin Message WIW20030006 listed the ops, but not the description.


------------------
** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[JOHNV44]

The best policy is to always check the service policies & procedures manual. I had one that was on a disc and I installed it onto each terminal. (It helps if your advisors have a PC and not just a slave computer through ADP or R/R) If they have any questions regarding coverage on diesels, performance engines, parts purchased over the counter, etc., they can access what is covered and what is not. These policies can be pirnted out for the customer to see, instead of them just taking your word for it. If that fails, check with your warranty cleark or even your zone rep. Ultimately, your zone rep is the one that will be making the final call anyway, so why not let him or her make that call before the repair instead of after. I would, however, make sure you have exhausted all other avenues prior to calling your rep. In my experience, they seem to get annoyed when you ask them questions like that.

[heels331]

Thanks Rob, I was able to make my own descriptions using the labor ops listed in the admin. message. Do you know of anything similar for the medium duty 100k emissions warranty?

[robc]

I deal so infrequently with medium duty that I've never developed cheat sheets for them. Labor operations eligible for the extended warranty are just designated as coverage code E in the med. duty LTG (as opposed to the light duty, where that just means 24/24). Lately Ive taken to just printing out the pages in the SI LTG for reference, but given that is only an op at a time it can be time consuming.

------------------
** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[cris7231]

With Diesel engine vehicles, your consultants HAVE to verify the labor operation to know whether the repair is subject to the $100 (Coverage D) or completely covered under the emissions warranty (Coverage E). If they can't look up labor ops, they need to find someone who can. They also HAVE to do a GMVIS to see what the emissions warranty coverage is on the vehicle they are working on. Emissions warranty can be confusing on Diesel vehicles.