Maintenance menu

[MR PARTS]

I just wanted to say what a pleasure it is to be a part of this forum. Its nice to have somewhere to go and ask question and get some good feed back.

So does anyone have a good maintenance menu template they would be able to share with me? That would be great and thanks in advance.

[robc]

No template per-se, but a good example that I use as a baseline ... you can find it here: http://www.warrantydollars.com/menuexample.pdf

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** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[spwilkins]

I guess the problem I see with a mainenance schedule like you refered to Rob, is that is is so different when compared to customers owners manual recomendations. With GM and most others going with 100k plugs, no trans service or fuel filter replacement recomendation, long life coolant, and now the oil life monitoring system, how do we tell customers to spend on mainenance like we did in the "old days"? Are we overselling or is GM underselling?

[robc]

Yeah, clearly that isn't a GM schedule.

I generally suggest two options - basic (factory) and adequate (our recommendation). Some call the latter premium, but I really believe it is what the vehicle needs and I am not overselling for the sake of my own profit, then it is adequate.

My personal opinion - GM's current maintenance and simplified maintenance programs border on vehicle neglect and it will come back to bite them ... but hey who am I ... I mean every GM idea in the past has been such a winner for dealers, customers and them right?

Besides, any shop that doesn't make it clear the difference between their suggestions and the factory's requirements deserves to get reamed by a customer.

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** Rob, Editor Dealersedge/WD&S **
Help is only a message post away!
robc@dealersedge.com

[Richard]

GM is trying to sell people on the low 'percieved' maintanance expense of their vehicles, which is a farce. They even took the fuel filters off full-size gasoline trucks in 2004. We all know that GM vehicles need maintanace; but GM is trying to counter the imports, who all train their customers to maintain their vehicles all the time. Thus GM can boast lower operating costs....and the customer can live the joy of antifreeze becoming sludge....

[kgreen]

DealerLOGIX has come up with an automated menu. Very helpful for multi franchise shops. Using a column for factory recommended, another for dealer recommended and the third for dealer recommended + an accessory or detail etc. The coupon space can be used for promotions

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Kevin Green
DealerLOGIX
www.dealerlogix.com