Customer Follow-up System

[Louis]

We would like to look into a customer follow-up direct mail program to keep in contact with our service customers. We are checking prices and systems with Reynolds & Reynolds but we would also like to look at other vendors. Can anyone suggest vendors that you could recommend. What should we look for in a system. We are a GM dealer using Reynolds & Reynolds ERA system. Any suggestions would be appreciated. Thanks

Louis

[Matt Parsons]

A company that we have been very impressed with (and that we have no financial stake in) is Mav-Mail. They have excellent follow-up processes and are especially adept using email information contained in your DMS.

They can be reached at 1-866-MAV-MAIL. Choose extension 101 and ask for John Miller (He owns this company - and let him know that I suggested you contact him).

Good Luck